Shipping policy

Thank you for shopping with Findentials. This Shipping Policy explains how and when your order will be processed and delivered.

Where We Ship

We currently ship to the United Kingdom, the United States and Canada. We are unable to deliver to PO boxes or BFPO addresses.

Delivery costs are calculated at checkout and shown in your basket before you pay. Nothing is added at the final step.

Order Processing Time

All orders are typically processed within 1 to 2 business days. Processing includes order verification, quality checks and packaging. Orders are not processed on weekends or public holidays.

During periods of high demand or promotional campaigns, processing may occasionally take slightly longer. We always work to process orders as quickly as possible.

Shipping Times

Once your order has been processed, the estimated delivery time is typically 9 to 12 business days, depending on your destination.

These delivery timeframes are estimates and may vary due to factors such as high order volumes, logistics network congestion, customs procedures, weather conditions or unforeseen carrier delays. While most orders arrive within the estimated timeframe, delays outside of our control may occasionally occur.

If we are unable to ship within the timeframe advertised, we will email you a revised date before the original window ends. You may accept the new date or cancel for a full refund.

Shipping Confirmation & Tracking

When your order ships, you will receive a confirmation email containing your tracking number.

Please allow 24 to 48 hours for tracking information to update after the shipment has been created, as carriers sometimes require time to register the parcel in their system.

Orders containing several items may arrive in more than one parcel, on different days. You are only charged for delivery once.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, the customer may be responsible for reshipping costs.

If you notice a mistake, please contact us immediately. We can correct an address before dispatch, but not after.

Customs, Duties & Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or additional fees once the package reaches the destination country.

These charges are determined by the destination country's authorities and are the responsibility of the customer, as we cannot predict or control them. Prices on this site do not include them, so please check your local rules before ordering.

If a package is refused because of an import charge, we will treat it as a change-of-mind cancellation and refund the goods once they are returned to us, less the cost of return.

Lost or Delayed Packages

If your package appears delayed, please check the tracking information for the latest updates.

If tracking has not updated for several days, please contact us and we will gladly assist you in investigating the shipment with the carrier.

If your order has not arrived within 45 days of dispatch, we will resend it or refund you in full. Packages lost or damaged in transit are our responsibility to resolve.

Please note that delays caused by shipping carriers, customs clearance, weather conditions or other logistics factors are outside our control, but we will always do our best to help resolve the situation.

Delivery Issues

If the carrier marks your package as delivered but you have not received it, please first check with neighbours, household members or your local carrier office.

If it still cannot be located, please contact us within 14 days and we will open a claim with the carrier and work with you to resolve it. Your statutory rights are not affected.

Damaged on Arrival

If your order arrives damaged, please photograph it and contact us within 48 hours. We will arrange a replacement or a refund.

Contact

If you have any questions about your order or shipping, please contact us at: support@findentials.com

We reply within one working day, Monday to Friday.